Disco Merchant is Panikka Studio's Shopify apps brand. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, or use our Shopify apps, including BlockCart and future Disco Merchant apps.
If a specific app listing, data processing addendum, or written agreement says something different for a particular app or merchant, that app-specific term controls.
Information we collect
We collect only the information we need to operate, support, and improve our apps and website. This may include:
- Merchant account details such as store name, Shopify store domain, contact email, billing status, and app installation status.
- App configuration data such as validation rules, checkout settings, preferences, and support context you provide.
- Operational data such as logs, diagnostics, error reports, browser/device details, and usage events needed to keep the service reliable.
- Messages you send to us by email, forms, or support channels.
Customer and checkout data
Our apps may process limited customer, cart, checkout, product, order, or shipping data when that information is needed to apply the rules a merchant configures. We use this data to provide the app's functionality, troubleshoot issues, and maintain security. We do not sell customer personal information.
How we use information
- To provide, maintain, secure, and improve Disco Merchant apps and the website.
- To respond to support requests, product questions, and early-access inquiries.
- To process billing and subscription status through Shopify or other approved providers.
- To monitor app health, prevent abuse, debug errors, and understand which features are useful.
- To send service updates or important notices related to an app you use.
Sharing information
We share information only when needed to run the service, comply with the law, or protect Disco Merchant, merchants, and shoppers. Service providers may include hosting, analytics, email, logging, payment, and Shopify platform providers. We do not rent or sell personal information to advertisers.
Retention
We keep information for as long as needed to provide the service, support merchants, meet legal obligations, resolve disputes, and maintain security. When information is no longer needed, we delete it or de-identify it where practical.
Security
We use reasonable technical and organizational safeguards to protect information. No online service is perfectly secure, so merchants should also protect their Shopify accounts, staff permissions, and credentials.
Your choices
Merchants can uninstall our Shopify apps through Shopify. You may also contact us to request access, correction, deletion, or export of information where those rights apply. Some data may need to be retained for legal, security, billing, or operational reasons.
Changes to this policy
We may update this Privacy Policy as our apps, legal requirements, or operations change. The updated policy will be posted on this page with a new last updated date.
Contact
Questions about privacy can be sent to business@panikka.studio.